This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services. We are committed to respecting your privacy and safeguarding your data.
What information do we collect?
We may collect the following types of information from you:
- Contact details, such as your name, email address, phone number, and postal address.
- Health information, such as your medical history, symptoms, diagnosis, treatment, and referrals.
- Payment information, such as your credit card details, billing address, and insurance details.
- Feedback and reviews, such as your comments, ratings, and testimonials about our services.
- Technical information, such as your IP address, browser type, device type, operating system, and cookies.
How do we use your information?
We may use your information for the following purposes:
- To provide you with our services, such as booking appointments, delivering treatments, issuing invoices, and sending reminders.
- To communicate with you, such as answering your queries, sending newsletters, and requesting feedback.
- To improve our services, such as analyzing usage data, conducting surveys, and testing new features.
- To comply with our legal obligations, such as maintaining records, reporting to authorities, and resolving disputes.
- To protect our rights and interests, such as enforcing our terms and conditions, preventing fraud, and defending claims.
How do we protect your information?
We take appropriate measures to ensure that your information is secure and confidential. We use encryption, firewalls, access controls, and other technical and organizational safeguards to prevent unauthorized access, disclosure, modification, or destruction of your information. We only retain your information for as long as necessary for the purposes stated in this policy or as required by law.
How do we share your information?
We may share your information with the following parties:
- Other health professionals involved in your care, such as your GP, specialist, or health care professional.
- Third-party service providers who help us with our operations, such as payment processors and analytics providers.
- Regulatory bodies and law enforcement agencies who have a legal right or duty to access your information.
- Other parties with your consent or as instructed by you.
What are your rights?
You have the following rights regarding your information:
- The right to access your information and request a copy of it.
- The right to correct or update your information if it is inaccurate or incomplete.
- The right to delete or erase your information if it is no longer needed or if you withdraw your consent.
- The right to restrict or limit the processing of your information if you have a valid reason or objection.
- The right to object to the processing of your information if it is based on our legitimate interests or for direct marketing purposes.
- The right to data portability, which means you can request a copy of your information in a structured, commonly used, and machine-readable format and transfer it to another service provider.
- The right to complain to a supervisory authority if you are unhappy with how we handle your information.
How can you contact us?
If you have any questions or concerns about this privacy policy or your information, please contact us at:
Email: info@osteorecovery.com